Whirlpool Washer Service Bulletins

This service pointer contains new strip circuits for the direct-drive, front-load washer (a.k.a. Alpha). These strip circuits were created after the release of the product tech sheets and job aid. Please add these pages to your “W10372167 – L85 Direct Drive FL Washer” Job Aid as a troubleshooting aid.

The potential for damage to the water inlet valve during installation

REPLACEMENT BEARING PROCEDURE for Top Load, Direct Drive Washers

The current aluminum drive hub seizes onto the spin tube and makes disassembly difficult. By changing the material of the drive hub to glass filled nylon, less effort will be needed to remove the hub and serviceability will be improved.

Excessive splash experienced during the Rinse cycle.

Front-Load Direct Drive Washer generates an F8E2 Fault/Error Code (Dispenser Motor unable to reach desired position). In some cases, this error cannot be replicated consistently and may reoccur intermittently.

Lid Lock may break if the customer tries to raise the lid when locked.

The customer may experience the washer not completing the cycle, not spinning, not draining or wet clothes at the end of the cycle.

Intermittent Door Lock Operation

The washer agitates in only one direction during a TEST MODE.