Whirlpool Washer Service Bulletins

If the drain system is not installed properly, the washer will not drain as designed and may siphon water out of the washer. Washers often have siphoning when the drain hose is not elevated properly or is inserted too far into the drain pipe or laundry tub. Siphoning may also occur if there is no air gap between the drain pipe and drain hose, or if the hose is sealed to the drain pipe. Often, the customer will complain of low water level in the tub, the washer is constantly filling-up, or the sound of continuous draining.

If the drain system is not installed properly, the washer will not drain as designed and may siphon water out of the washer. Washers often have siphoning when the drain hose is not elevated properly or is inserted too far into the drain pipe or laundry tub. Siphoning may also occur if there is no air gap between the drain pipe and drain hose, or if the hose is sealed to the drain pipe. Often, the customer will complain of low water level in the tub, the washer is constantly filling-up, or the sound of continuous draining.

This service pointer contains new strip circuits for the direct-drive, front-load washer (a.k.a. Alpha). These strip circuits were created after the release of the product tech sheets and job aid. Please add these pages to your “W10372167 – L85 Direct Drive FL Washer” Job Aid as a troubleshooting aid.

The F7 E1 error code indicates a Basket Speed Sensor Fault in the top-load, belt-drive washer (VMW). F7 E1 is displayed when the main control cannot determine the speed of basket—or speed changes too quickly. The first component to check would be the speed sensor circuit in the shifter, which if not functioning, will generate the F7 E1 error code. However, there are several other potential causes that might also prevent the basket from moving (e.g., calibration, friction, or one of the drive system components, among others) that may also generate this error code.

The potential for damage to the water inlet valve during installation

REPLACEMENT BEARING PROCEDURE for Top Load, Direct Drive Washers

The current aluminum drive hub seizes onto the spin tube and makes disassembly difficult. By changing the material of the drive hub to glass filled nylon, less effort will be needed to remove the hub and serviceability will be improved.

Excessive splash experienced during the Rinse cycle.

Front-Load Direct Drive Washer generates an F8E2 Fault/Error Code (Dispenser Motor unable to reach desired position). In some cases, this error cannot be replicated consistently and may reoccur intermittently.

Lid Lock may break if the customer tries to raise the lid when locked.