Whirlpool Washer Service Bulletins

This service pointer contains new strip circuits for the direct-drive, front-load washer (a.k.a. Alpha). These strip circuits were created after the release of the product tech sheets and job aid. Please add these pages to your “W10372167 – L85 Direct Drive FL Washer” Job Aid as a troubleshooting aid.

The potential for damage to the water inlet valve during installation

REPLACEMENT BEARING PROCEDURE for Top Load, Direct Drive Washers

Front-Load Direct Drive Washer generates an F8E2 Fault/Error Code (Dispenser Motor unable to reach desired position). In some cases, this error cannot be replicated consistently and may reoccur intermittently.

The customer may experience the washer not completing the cycle, not spinning, not draining or wet clothes at the end of the cycle.

The washer agitates in only one direction during a TEST MODE.

The customer may complain of excessive shaking and/or vibration