Whirlpool Washer Service Bulletins

A new Lid Lock Assembly has been introduced in the models listed above. This new 3-wire lock assembly utilizes new testing procedures to diagnose and troubleshoot lock functions. Additionally, there is a new procedure to remove the lid lock assembly from the washer.

One or more of the following error codes (symptoms) may be observed by the consumer: – F3E1 (Water Level System Error) – F8E1 (Long Fill, No Water Detected, Water Level Sensor not Detected) – F8E3 (Overfill, Over Suds Condition) – F9E1 (Long Drain)

REPLACEMENT BEARING PROCEDURE for Top Load, Direct Drive Washers

At the time of installation, after the washer is first plugged in, the washer may appear to be running a continuous cycle that cannot be stopped, even when you unplug the washer, wait 10 seconds and plug it back in—the washer is in “Continuous Test Mode”. To turn this off, perform the following procedure.

Customer may see dispenser overflow or small amount of water on the floor. Dispenser overflows may also cause left hinge to rust or not to function properly.

F28 failure code relates to a Motor Control Unit (MCU) Failure, therefore, technicians are replacing the MCU without correcting the washer problem.

The model numbers listed above represent the next generation of front‐load, direct drive washers (aka Alpha 2.0). This new platform includes many new features and components. The following pages will provide a comprehensive overview of those components, and if applicable, their diagnostic procedures.

If the drain system is not installed properly, the washer will not drain as designed and may siphon water out of the washer. Washers often have siphoning when the drain hose is not elevated properly or is inserted too far into the drain pipe or laundry tub. Siphoning may also occur if there is no air gap between the drain pipe and drain hose, or if the hose is sealed to the drain pipe. Often, the customer will complain of low water level in the tub, the washer is constantly filling-up, or the sound of continuous draining.

If the drain system is not installed properly, the washer will not drain as designed and may siphon water out of the washer. Washers often have siphoning when the drain hose is not elevated properly or is inserted too far into the drain pipe or laundry tub. Siphoning may also occur if there is no air gap between the drain pipe and drain hose, or if the hose is sealed to the drain pipe. Often, the customer will complain of low water level in the tub, the washer is constantly filling-up, or the sound of continuous draining.

The F7 E1 error code indicates a Basket Speed Sensor Fault in the top-load, belt-drive washer (VMW). F7 E1 is displayed when the main control cannot determine the speed of basket—or speed changes too quickly. The first component to check would be the speed sensor circuit in the shifter, which if not functioning, will generate the F7 E1 error code. However, there are several other potential causes that might also prevent the basket from moving (e.g., calibration, friction, or one of the drive system components, among others) that may also generate this error code.