Whirlpool Service Bulletins

Customer may see dispenser overflow or small amount of water on the floor. Dispenser overflows may also cause left hinge to rust or not to function properly.

The model numbers listed above represent the next generation of front‐load, direct drive washers (aka Alpha 2.0). This new platform includes many new features and components. The following pages will provide a comprehensive overview of those components, and if applicable, their diagnostic procedures.

F28 failure code relates to a Motor Control Unit (MCU) Failure, therefore, technicians are replacing the MCU without correcting the washer problem.

If the drain system is not installed properly, the washer will not drain as designed and may siphon water out of the washer. Washers often have siphoning when the drain hose is not elevated properly or is inserted too far into the drain pipe or laundry tub. Siphoning may also occur if there is no air gap between the drain pipe and drain hose, or if the hose is sealed to the drain pipe. Often, the customer will complain of low water level in the tub, the washer is constantly filling-up, or the sound of continuous draining.

If the drain system is not installed properly, the washer will not drain as designed and may siphon water out of the washer. Washers often have siphoning when the drain hose is not elevated properly or is inserted too far into the drain pipe or laundry tub. Siphoning may also occur if there is no air gap between the drain pipe and drain hose, or if the hose is sealed to the drain pipe. Often, the customer will complain of low water level in the tub, the washer is constantly filling-up, or the sound of continuous draining.

This service pointer contains new strip circuits for the direct-drive, front-load washer (a.k.a. Alpha). These strip circuits were created after the release of the product tech sheets and job aid. Please add these pages to your “W10372167 – L85 Direct Drive FL Washer” Job Aid as a troubleshooting aid.