Whirlpool Service Bulletins

The model numbers listed above represent the next generation of front‐load, direct drive washers (aka Alpha 2.0). This new platform includes many new features and components. The following pages will provide a comprehensive overview of those components, and if applicable, their diagnostic procedures.

F28 failure code relates to a Motor Control Unit (MCU) Failure, therefore, technicians are replacing the MCU without correcting the washer problem.

If the drain system is not installed properly, the washer will not drain as designed and may siphon water out of the washer. Washers often have siphoning when the drain hose is not elevated properly or is inserted too far into the drain pipe or laundry tub. Siphoning may also occur if there is no air gap between the drain pipe and drain hose, or if the hose is sealed to the drain pipe. Often, the customer will complain of low water level in the tub, the washer is constantly filling-up, or the sound of continuous draining.

If the drain system is not installed properly, the washer will not drain as designed and may siphon water out of the washer. Washers often have siphoning when the drain hose is not elevated properly or is inserted too far into the drain pipe or laundry tub. Siphoning may also occur if there is no air gap between the drain pipe and drain hose, or if the hose is sealed to the drain pipe. Often, the customer will complain of low water level in the tub, the washer is constantly filling-up, or the sound of continuous draining.