Service Bulletin Description:
Under some conditions, including unlevel floor, cabinets not square, and/or the freezer door was reversed, the door liner may bind causing the freezer door to not fully close. It is possible the floor is unleveled.
This Service Bulletin PDF download contains information for the following:
KBBX104EPA, JBBFX24NHX
The PDF may also contain information that applies to additional models not listed.