Frequently Asked Questions
Common Problems
Common Problems
Logging in and out
- Login is successful but when you go to a page, it prompts you to login again
- Login session drops after browsing a few pages on the site
- After the login form is submitted, it doesn’t show the user as logged in
All of the issues above are usually due to cached (stored) pages on your device.
Simply refreshing the page will solve this issue 9 times out of 10.
If refreshing the page does not work you may need to clear your browser caching and cookies.
Frequently Asked Questions
How can I upgrade my account?
- Click Account in the main menu
- Click Upgrade Membership on the Profile page
- Click the BUY NOW button under the plan you would like to upgrade to
- Enter your payment information
- You account will be instantly upgraded
NOTE: Cancel any other current subscription to avoid double billing.
How do I update my credit card info?
- All credit card transactions are stored and processed by Stripe
- Click Account in the main menu
- Click Update Payment Info on the Profile page
- Follow the instructions on the Stripe Billing Portal
How can I cancel my current subscription?
- You can easily cancel your subscription anytime
- Click Account in the main menu
- Click Cancel Membership on the Profile page
- Follow the instructions on the Stripe Billing Portal
- After canceling you will not be billed on the next billing cycle