GE Fridge-Freezer Service Bulletins

On some models, ice may be noticeably forming on the freezer compartment walls and/or a ticking-rumbling noise may be heard from the freezer. The ice formation will appear larger closer to the evaporator cover. Inspection may lead to diagnosis of an open drain pan heater allowing the drain pan to overflow and fill with ice. Additionally, ice may have formed around or on the evaporator fan blade: a result of moisture dripping off the evaporator wiring harnesses, suction tube, or evaporator compartment ceiling.

Freezer compartment lighting may appear dim or the refrigerator compartment may have the upper light or a tower light not working. If the freezer lighting is dim, one of the tower LED boards may be found to be inoperable. Any inoperable LED board will have the correct operational voltage.

An intermittent vibrating, rumbling, ticking, or humming sound may be heard coming from the refrigerator. The sound may become significantly louder or quieter when pressing against the evaporator fan shroud.

Frost may be present in the freezer compartment near the drawer opening or on a lower basket slide. Ice may also be found to melt within the ice compartment resulting in water dripping in the dispenser recess area.

The freezer drawer front on some counter-depth models may not fully close or may pop back open. Frost may be found around the freezer drawer opening due to the freezer gasket not staying sealed. If the freezer drawer stays shut with the bottom basket removed, the below repair should be followed.

On some models, ice may be noticeably forming on the freezer compartment walls and/or a ticking-rumbling noise may be heard from the freezer. The ice formation will appear larger closer to the evaporator cover. Inspection may lead to diagnosis of an open drain pan heater allowing the drain pan to overflow and fill with ice. Additionally, ice may have formed around or on the evaporator fan blade: a result of moisture dripping off the evaporator wiring harnesses, suction tube, or evaporator compartment ceiling.

Moisture may be present on the mullion face in higher humidity conditions. During testing and inspection, the mullion heater will have the correct resistance value and operational voltage, and the articulating mullion will fully close consistently when the left door closes.

Capacitive touch display may not return to normal operation after every automatic exit of Sabbath mode. Different combinations of the following descriptions could be present. Display may show solid lines and not allow dispenser operation. All display LEDs may be illuminated. Ice and Crushed selections may be lit at the same time.

Some models may stop producing ice. Water may pass through the isolation and icemaker water valves when the icemaker cycles to fill, but the path may be blocked by a frozen fill tube.

Diagnosing a Frozen Internal Dispenser Water Tank