Manufacturer(s)
- Whirlpool
- Maytag
Appliance Type(s)
- 4.7 CF and 5.3 CF top load washers.
Model(s) Included
Maytag Washers:
- MVW6230H*
- MVW6230RH*
- MVW7320H*
- MVW7232H*
- MVW8230H*
Whirlpool Washers:
- WTW5100H*
- WTW5105HC*
- WTW6120H*
- WTW7120H*
- WTW8120H*
Serial number range – C9477000 through CX0xxxxxx.
Symptom(s)
Customers report inability to cancel a cycle. The washer remains locked and continues through the full cycle without responding to any cancel command.
Possible Cause(s)
Power interruption during the first power-up can leave the control in a state where cycle cancellation is disabled.
Diagnostic Procedure
- Verify the model number matches the affected list and confirm the serial number is within C9477000-CX0xxxxxx.
- Ask the customer if the issue appeared after initial installation or after any power loss during the first power-on, language selection, or smart setup steps.
- Reproduce the symptom safely by starting a cycle and attempting to cancel it.
- No specific error codes are tied to this issue. It is a control state problem rather than a hardware fault in most cases.
- Rule out unrelated issues such as door lock failures or control board problems only if the power reset below does not restore function.
Recommended Repair
No parts are normally required. Perform a simple power reset to clear the control state:
- Unplug the washer or turn off the circuit breaker for a full 1 minute.
- Restore power by plugging the unit back in or turning the breaker on.
- Test immediately by starting a short cycle and attempting to cancel it.
- The washer should now respond to cancel commands normally.
This post is based directly on Technical Service Pointer W11436558 for quick field reference by certified appliance repair technicians.